Shipping & Return Policy

Orders ship between 2-3 business days (M-F) of placing the order. A tracking number is emailed upon shipping.

Our Satisfaction Promise

At Expressive Aromas, your satisfaction is our priority. Because each fragrance is personally crafted for you, we handle our satisfaction guarantee in a unique way:

Custom Fragrance Adjustments

  • Not quite what you imagined? We're here to help perfect your scent.

  • Within 14 days of receiving your custom fragrance, we'll work with you to adjust the formulation until it's exactly right.

  • Simply reach out to our fragrance team with specific feedback about what isn't working for you.

Why We Don't Accept Returns

  • Each fragrance is uniquely crafted for you using pristine ingredients.

  • For safety and quality reasons, we cannot resell or reuse custom fragrances.

  • This policy helps us maintain the highest standards of product integrity.

Getting Started with Adjustments

Option 1: Visit the Studio
Bring both your original and current bottles to the studio within 14 days of receiving your order. Adjustments are completed on the spot and typically take just a few minutes.

216 N Kentucky St.
McKinney, TX 75069

Hours:
Monday: 11–7
Wednesday–Thursday: 11–7
Friday–Saturday: 10–9
Sunday: 11–6
Closed Tuesdays

Option 2: Mail-In Adjustment
If you’re unable to visit, you may ship your fragrance back to us within 14 days of receiving your order.

Include:

  • Your reordered bottle

  • Your original scent if available (helpful for the most precise match)

Ship to:
Expressive Aromas Fragrance Studio
Attn: Order Reworks
216 N Kentucky St.
McKinney, TX 75069

Once received, we’ll adjust the formulation and ship it back to you.Shipping costs for mail-in adjustments are the responsibility of the customer

Have questions? Contact us at info@expressivearomas.com. We're here to ensure you love your signature scent.